Shipping policy

Last updated: October 30, 2026

Free tracked shipping to every US address. Your order is processed the moment you place it and arrives in 7 to 12 business days.

From order to your door

1. Processed straight away. Your order goes to fulfillment as soon as it is placed.
2. Shipped with tracking. You get an email with your tracking link when your parcel is on its way.
3. Delivered free. 7 to 12 business days from order to door, with no shipping charge.

Full Shipping Terms

1. Where we ship

We ship to addresses in the United States only.

2. Delivery times

Every order is processed the moment it is placed. Delivery takes 7 to 12 business days in total from the day you order. Business days are Monday to Friday, not counting US public holidays. These times are estimates from our carriers; busy periods, weather and carrier delays can occasionally add a few days.

3. Shipping cost

Shipping is free on every order to a US address. The total shown at checkout is the total you pay.

4. Tracking

When your parcel ships, we email you a tracking link. Tracking can take a day or two to start updating. A tracking number that hasn't moved yet doesn't mean your order hasn't shipped. You can also see your orders in your account.

5. If your order is running late

If your order hasn't arrived within 12 business days of the day you placed it, email support@solesguard.com with your order number. We check with the carrier and reply within 1 business day. If your parcel is lost in transit, we send a replacement free of charge or refund you in full, whichever you prefer.

6. Marked as delivered but not received

Please check around your property, with neighbors and with your building's mailroom, and allow 2 days, as parcels are sometimes scanned as delivered early. If it still hasn't turned up, email us within 7 days of the delivery scan and we open a claim with the carrier.

7. Split shipments

Orders with more than one item may ship in separate parcels and arrive on different days. If part of your order arrives first, the rest is on its way.

8. Your address

Please check your shipping address carefully at checkout. Because orders are processed immediately, we can't promise to change an address after the order is placed. If you spot a mistake, email us straight away and we will do our best. If a parcel can't be delivered because the address entered was wrong or incomplete, we can't replace it free of charge, but we will help you get it redirected where the carrier allows.

9. Damaged, faulty or wrong-size items

If your order arrives damaged or doesn't work, email us within 7 days of delivery with your order number and a clear photo. We replace it free of charge under our Refund Policy, and you don't need to send anything back. If we sent a different size from the one you ordered, send it back and we send the right one free of charge. Apart from our own mistakes, sizes are chosen at checkout and can't be exchanged; see our Refund Policy.

10. Cancellations

Orders are processed the moment they are placed, so they can't be cancelled or changed once placed. Once your order arrives, it can be returned unopened within 30 days of delivery; see our Refund Policy.

11. Changes to this policy

We may update this policy from time to time. The version in effect when you place your order applies to that order.

Contact

Questions about your order or its delivery? Email support@solesguard.com with your order number. We reply within 1 business day.